Privacy Policy
How ConcreteAid collects, uses, and protects your information.
At ConcreteAid LLC, we take your privacy seriously. This Privacy Policy explains what information we collect when you visit our website or contact us about concrete services, how we use it, and how we protect it. It applies to all visitors, customers, and anyone who interacts with our website or communications.
By using our website, you agree to the practices described in this policy. If you have questions, reach out to us directly our contact information is at the bottom of this page.
Note: This policy is intended as a general overview of our data practices. It is not legal advice. If you have specific legal concerns about your data rights, we recommend consulting a qualified attorney.
Text Message (SMS) Terms & Conditions
By submitting your phone number on any form on this website and checking the SMS opt-in box, you are giving ConcreteAid LLC your express written consent to send you text messages. These may include appointment confirmations, project updates, service reminders, and promotional offers. Your consent is not required to receive services or make a purchase.
What We Send
- Appointment scheduling confirmations and reminders
- Project status updates and service notifications
- Estimates, quotes, and follow-up messages
- Occasional promotional offers and seasonal specials
How to Opt In
You can opt in by submitting your phone number through a form on our website and checking the consent box, or by texting us directly to initiate a conversation.
How to Opt Out
You can stop receiving texts at any time by replying STOP to any message. After opting out, we may send one final confirmation. No further messages will be sent unless you choose to opt back in. For help, reply HELP or contact us directly.
Message Frequency & Rates
Message frequency varies based on your project and interactions with us typically no more than a few messages per month. Message and data rates may apply depending on your wireless carrier. Carriers are not liable for delayed or undelivered messages.
Your Privacy
Your phone number and any data collected through our SMS program will never be sold or shared with third parties for their own marketing purposes. Text messaging opt-in data and consent will not be shared with any third parties. All data is used solely to communicate with you about your project or our services, in accordance with this Privacy Policy.
TCPA Compliance
By providing your mobile number, you confirm that you are the account holder (or have the account holder’s permission), that you are at least 18 years old, and that you understand your consent is not required to do business with us. ConcreteAid LLC’s SMS program complies with the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices.
Our Policy
By providing your phone number or email address and submitting a form on this site, you consent to be contacted by email and SMS. Message & data rates may apply. Reply STOP to opt out. We will never sell or share your personal information with third parties for marketing purposes.
ConcreteAid LLC is committed to protecting the privacy of everyone who visits our website at concreteaid.com. Any person who accesses or uses our site whether to request a quote, learn about our services, or just browse is covered by this Privacy Policy and bound by its terms.
Information We Collect
Personal Information You Provide
When you fill out a contact form, request a quote, or reach out to us directly, we may collect:
- Name, email address, and phone number
- Service address or project location (e.g., your home or business in the Omaha metro area)
- Details about your concrete project — scope of work, timeline, and any photos you send us
- Scheduling preferences and communication history
Payment Information
ConcreteAid LLC processes payments through Jobber, our project management and invoicing platform. Jobber handles payment processing through their own secure payment partners. We do not directly store your credit card number or full payment details on our servers.
Device & Usage Data
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, pages visited, and time spent on the site. This is collected via cookies and analytics tools and helps us understand how people use our website.
How We Collect Information
- Website forms — contact forms, quote request forms, and scheduling requests
- Email and SMS communications — when you reach out to us or respond to our messages
- Cookies and analytics — tools like Google Analytics that track site usage (see the Cookies section below)
- Phone calls — when you call us directly to discuss a project
- Site visits — if we visit your property for an estimate, we may note the address and project details
How We Use Your Information
We use the information we collect to run our business and serve you well. Specifically, that means:
- Responding to quote requests, questions, and inquiries
- Scheduling estimates, jobs, and follow-up appointments
- Sending service updates, project communications, and invoices
- Matching your project location to our service area (Omaha, Bellevue, Bennington, Elkhorn, Gretna, Papillion, Ralston, and Council Bluffs, IA)
- Sending promotional messages and seasonal offers — only if you’ve opted in
- Improving our website and understanding which pages are most helpful
- Complying with legal obligations and protecting our business if a dispute arises
We do not use your information for any purpose that isn’t related to operating our business or communicating with you.
Sharing Your Information
We do not sell your personal information. Period. We may share it in the following limited situations:
Service Providers
We work with trusted vendors to run our business including Jobber for project management and payment processing, and Google Analytics for website analytics. These providers only access your data to perform services on our behalf and are required to protect it.
Subcontractors
On some projects, we may work with trusted subcontractors. We may share your project address and relevant job details with them solely to complete your concrete work. We do not share your contact information for any other purpose.
Legal Requirements
We may disclose your information if required by law, court order, or to protect the rights, safety, or property of ConcreteAid LLC or others.
Business Transfers
In the unlikely event that ConcreteAid LLC is acquired or merges with another company, your information may be transferred as part of that transaction.
Text Message (SMS) Terms & Conditions
By submitting your phone number on any form on this website and checking the SMS opt-in box, you are giving ConcreteAid LLC your express written consent to send you text messages. These may include appointment confirmations, project updates, service reminders, and promotional offers. Your consent is not required to receive services or make a purchase.
What We Send
- Appointment scheduling confirmations and reminders
- Project status updates and service notifications
- Estimates, quotes, and follow-up messages
- Occasional promotional offers and seasonal specials
How to Opt In
You can opt in by submitting your phone number through a form on our website and checking the consent box, or by texting us directly to initiate a conversation.
How to Opt Out
You can stop receiving texts at any time by replying STOP to any message. After opting out, we may send one final confirmation. No further messages will be sent unless you choose to opt back in. For help, reply HELP or contact us directly.
Message Frequency & Rates
Message frequency varies based on your project and interactions with us typically no more than a few messages per month. Message and data rates may apply depending on your wireless carrier. Carriers are not liable for delayed or undelivered messages.
Your Privacy
Your phone number and any data collected through our SMS program will never be sold or shared with third parties for their own marketing purposes. Text messaging opt-in data and consent will not be shared with any third parties. All data is used solely to communicate with you about your project or our services, in accordance with this Privacy Policy.
TCPA Compliance
By providing your mobile number, you confirm that you are the account holder (or have the account holder’s permission), that you are at least 18 years old, and that you understand your consent is not required to do business with us. ConcreteAid LLC’s SMS program complies with the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices.
Cookies & Tracking Technologies
Our website uses cookies — small files placed on your device to improve your browsing experience and understand how people use our site. We use three basic types:
- Essential cookies — required for the site to function properly
- Analytics cookies — help us see which pages are most visited and how long people stay (via Google Analytics)
- Marketing cookies — may be used to show relevant ads if we run advertising campaigns
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect how some parts of our site work. For more information, check your browser’s help documentation.
ConcreteAid LLC does not use cookies to retrieve your personal information from your device unless you have knowingly provided it to us through a form or direct communication.
Third-Party Links
Our website may contain links to other websites such as suppliers, review platforms, or local directories. This Privacy Policy only applies to concreteaid.com. We are not responsible for the privacy practices of any external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we’ll update the Effective Date at the top of this page. If we make significant changes, we may also notify you by email or a notice on our website. We encourage you to review this page periodically.
